Refund policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be unworn, unwashed, unused, and in the same condition in which it was received, with all original tags and packaging. Proof of purchase is required.

Starting a Return

To request a return, contact us at hello@zorvoco.com and include your order number and reason for the return. Items sent back without prior approval will not be accepted. If your return is approved, we will email you the return instructions and return address.

Return Shipping

For returns due to an incorrect size, fit preference, or change of mind, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable. We strongly recommend using a tracked shipping service, as Zorvo is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at hello@zorvoco.com with your order number and clear photos of the issue. Once verified, Zorvo will cover the applicable return shipping cost or arrange a replacement or refund.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item or size is to return the original item and place a new order once the return has been approved.

Non-Returnable Items

Worn, washed, used, altered, or damaged items cannot be returned. Final-sale items and gift cards are also non-returnable.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@zorvoco.com.